Privacy Policy

Effective Date: 1/1/2019

Prime Pest Control, LLC respects your privacy. We do not sell or share mobile phone numbers for third-party marketing. All SMS communications comply with A2P 10DLC requirements, including consent, identification, opt-out, and data protection standards.

Prime Pest Control, LLC (“Prime Pest Control,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information, including information used for phone calls, text messaging (SMS/MMS), email communications, website interactions, and in-person services.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

• Full name
• Phone number (mobile and/or landline)
• Email address
• Service address and billing address
• Property details (home size, ownership status, pest issues)
• Payment-related information (processed securely by third-party providers; we do not store full payment card numbers)
• Communication preferences

B. Information Collected Automatically

• IP address
• Browser type and device information
• Website usage data (pages visited, forms submitted)
• Call recordings or call logs (where legally permitted)
• SMS/MMS delivery and interaction data (sent, delivered, failed, opt-in/opt-out status)

C. Information from Third Parties

• Lead information from referral partners, marketing platforms, or advertising services
• Publicly available information used to verify service eligibility or location

2. How We Use Your Information

We use your information for legitimate business purposes, including:

• Scheduling, providing, and managing pest control services
• Communicating appointment confirmations, reminders, and service updates
• Responding to inquiries and customer support requests
• Sending transactional and service-related text messages and emails
• Sending marketing or promotional messages only where consent has been provided
• Processing payments and billing
• Improving our services, training staff, and quality assurance
• Complying with legal, regulatory, and carrier requirements

3. Text Messaging (SMS/MMS) & A2P Compliance

A. Consent to Receive Messages

By providing your mobile phone number and opting in through our website forms, phone calls, service agreements, or other opt-in methods, you consent to receive automated and non-automated text messages from Prime Pest Control related to:

• Appointment confirmations and reminders
• Service notifications and technician updates
• Billing and payment notices
• Customer service communications
• Marketing and promotional offers (where applicable)
• Consent to receive text messages is not a condition of purchase.

B. Message Frequency

Message frequency may vary based on your interactions with us but typically includes appointment-related messages and occasional promotional messages.

C. Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any text message. After opting out, you will no longer receive SMS messages unless you re-opt in. You may reply HELP for assistance or contact us directly.

D. Carrier Disclaimer

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We may share your information only with:

• Trusted service providers (CRM systems, scheduling software, payment processors, marketing platforms such as HighLevel) strictly for business operations
• Communication providers (SMS, email, call platforms) to deliver messages you have consented to receive
• Legal or regulatory authorities when required by law
• All third-party partners are required to maintain appropriate data protection and confidentiality standards.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to personal data is limited to authorized personnel only.

While we strive to protect your information, no system can be guaranteed 100% secure.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

SMS consent records and opt-in/opt-out logs are retained in accordance with carrier and platform requirements.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal exceptions)
• Opt out of marketing communications at any time

To exercise your rights, contact us using the information below.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Third-Party Websites

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Prime Pest Control, LLC

Las Vegas, Nevada

Phone: 702-410-6042

Email: [email protected]

Website: www.primepestco.com

SMS Compliance Statement:

Prime Pest Control, LLC respects your privacy. We do not sell or share mobile phone numbers for third-party marketing. All SMS communications comply with A2P 10DLC requirements, including consent, identification, opt-out, and data protection standards.